BOOKING AND PAYMENT
To confirm a booking, a non-refundable deposit equal to 30% of the value of the stay must be made to Villa Naga Maya Management. Once received, The villa management agrees to reserve the villa for exclusive use by the Guest during the dates booked. Full settlement of the remainder of the Guest’s account is required upon check in at Villa Naga Maya (cash or credit card – note credit card transactions are subject to a 3% surcharge).

MAXIMUM GUEST CAPACITY
For legal and safety reasons, the number of guests staying at the villa cannot exceed the number of sleeping places at the villa.

Ordinarily, the villa contains :

THE NAGA MAYA

2 Sleeping Places ( 2 King size beds ) in 2 Bedroom Villa Shared Pool, Maximum occupancy 4 people

3 Sleeping Places ( 3 King size beds ) in 3 Bedroom Villa Shared Pool, Maximum occupancy 6 people

4 Sleeping Places ( 4 King size beds ) in 4 Bedroom Pool Villa, Maximum occupancy 8 people

5 Sleeping Places ( 5 King size beds ) in 5 Bedroom Pool Villa, Maximum occupancy 10 people

THE NAGA MAYA HOUSE – TRADITIONAL JAVANESE STYLE VILLA

3 Sleeping Places ( 1 King size bed + 2 Queen size bed ), Maximum occupancy 6 people ( Due to privacy, The Naga Maya House only suitable for small family of a group of the same gender )

Our villa has a limited amount of additional bed. Only maximum of 2 extra guests can be accommodated for which additional charges are as follows:

Adult or child over 2 years old: IDR 350.000 per adult / child, per night

Infant: IDR 150.000 per infant, per night

The above additional charges include the use of extra single beds or cots to accommodate each additional guest. For safety reasons, each additional guest is required to be accommodated using a separate bed or cot.

No pets are permitted at the villa.

BOOKING CANCELLATIONS AND REFUNDS
Booking cancellations are any amendments made by the Guest to the original booking which causes one or more days of the original booking to be cancelled. In the event of a cancellation, the guest will be refunded any amounts paid to the Owner over and above the initial 30% non-refundable deposit made by the Guest to secure the booking. In the event that no payment has been received over and above the initial 30% non-refundable deposit, no amounts will be refunded. Bookings cannot be cancelled or amended after the Guest has checked in.

INFORMATION AND ARRIVAL
Information such as the villa address, contact details of the villa on site team and the local manager, transfer arrangements and other information can be found in the information pack sent to the Guest at the time of enquiry and on our website. 1x Airport transfer is included in the booking that reach minimum 3 nights stay. Hence, we suggest to indicate your flight information in advance including the arrival date and time ( Bali local time ), total passenger, total luggage ( quantity and size ) and flight number.

In the case if a group booking coming in separate flight, the complimentary 1x airport transfer will be organized for the first arrival.

Extra transfers are charged at IDR 300,000 (each way) maximum for 4 Adults + luggage per car
At the time of check-in, local laws require us to take a photocopy of the Guest’s passport/s at the commencement of their stay.

BOOKING INCLUSIONS
The Guest is permitted to make use of the villa, its services and facilities for normal holidaying activity.
Any intended use of the villa beyond that of normal holidaying activity (e.g. buck’s / hen’s parties, sporting trips, weddings, schoolies, birthday parties and other similar events / trips) must be approved by Villa Naga Maya Management in writing at the time of booking. Note that these events are subject to local laws and regulations and as such are required to be evaluated on a case-by-case basis by the Villa Management. If approved, we require a security deposit (generally not exceeding $2000) from the Guest at the time of check in, to be refunded upon guest check out if no damage / unreasonable cleaning requirements are caused by the event/s.
We also require to be notified prior to booking if the guest is intending to make an all same sex booking (i.e. all female or male group booking).
Breaches of the above may result in the cancellation of the booking and eviction of the Guest without refund.

CHECK-IN AND CHECK-OUT TIMES
Check-in time is 2pm and check-out time is 11am. If variations to these times are desired, the Guest must notify the villa manager who will confirm the availability / unavailability of the villa for late checkout for the requested day. Late checkouts are charged at 50% nightly rate for day use up to 6 PM and a full 1 night charge applied for late check out above 6 PM.
‘Late checkout’ includes full use of the villa, its services and facilities until the revised late checkout time.
Guest’s departing the villa without prearranged ‘late checkout’ may leave their luggage in our secure office up to 6 PM for no additional charges. Please note this option does not allow for any entry into or use of the villa after check out.

SECURITY AND VALUABLES
Any Guest valuables or property taken to and stored at the villa are stored there at the Guest’s own risk. The villa management takes no responsibility for damage to or loss of the Guest’s valuables during their stay.
The Guest is responsible for the security of their valuables and property during their stay. This includes taking normal precautions such as locking doors and windows.
Guests may make use of the personal safes located in each bedroom.

GUEST CONDUCT
Our villa is made available for guests to enjoy for normal holiday activities and purposes. Guests should respect and be mindful that our villa is located in a quiet residential area and ensure they behave appropriately at all times. Inappropriate, excessively loud or disruptive, antisocial or dangerous behaviour may result in the eviction of the Guest without refund.
Illegal activities are prohibited and may result in the Guest being evicted from the villa immediately and without refund. Such activities include but are not limited to gambling, prostitution, the possession or use of illegal drugs, firearms or other weapons. The Guest is strongly encouraged to familiarise themselves with local laws and regulations prior to their stay.

DAMAGE CAUSED BY GUESTS
The Guest must treat the villa for the duration of their stay in good order with the villa being left in an acceptably clean condition at the conclusion of their stay.
Any cleaning requirements beyond that of a reasonable nature caused by the Guest are required to be paid for by the Guest. Any damage caused by the Guest will be repaired / damaged items replaced at the Guest’s expense.
In the event of extreme damage caused by the Guest or the Guest behaving in a dangerous, reckless, antisocial or otherwise unacceptable manner, the villa management reserves the right to cancel the booking immediately and evict the Guest without refund.

DISCLAIMERS
Villa Naga Maya Management does not in any circumstance accept responsibility or liability for:

Sickness, injury, death, loss or damage (to property or otherwise), or any additional expenses or inconvenience incurred by the Guest and/or their Party. Guests are strongly advised to take out an appropriate travel insurance policy for their stay.

The inability of the Guest and/or their Party to arrive at the villa due to failure to obtain necessary travel or visa documentation.

The inability of the Guest and/or their Party to arrive at the villa due to changes, cancellations or amendments to flight and travel arrangements.

Any amendment, cancellation or delay to a booking as a result of events beyond the Villa’s control, including but not limited to civil war, terrorist activity, natural disasters, extreme weather events and other ‘Acts of God’.